Service

Do you ship international? How much does international shipping cost and when will I receive my items?

We ship our products worldwide (so far, in more than 30 countries!)
We offer a shipping flatrate:
Worldwide shipping is always 5,95€, no matter how many items you order. For orders of 45€ or more we offer free shipping.
All international orders are shipped via Deutsche Post Registered Mail Priority.
Please click here for estimated delivery times: Shipping & Payment Conditions


The product I ordered doesn't fit my dog. Can I exchange it for another size?

As all our items are handmade to order we do not accept regular exchanges. Therefore we encourage you to review the measurements statet in the listings closely and measure your dog carefully before ordering. This is esspecially important for our dog snoods, as they aren't adjustable. However, if the item doesn't fit you are of course able to ship the item back to us within 14 days of delivery for a full refund including original shipping. Please note that we do not cover return shipping, unless your item arrived faulty or damaged.
You can then simply order another size.

I accidentally put in the wrong address when ordering. Am I able to change that?

Please review your data closely after placing your order. If you made a mistake, make sure to send us a message via our contact form or at info@sammymerlin.com as soon as possible. In most cases, we are able to change the address within 24 hours after you placed your order. Once your order has shipped, no changes can be made. Should your package be returned to us due to an address error we will gladly ship it out again for a reshipping fee.

My order is supposed to be a gift. Can I have it shipped directly to the recipient and can you put in a short note for me?

Yes and yes! :) Please just drop us the note in the notes field a checkout and we will make sure to add it for you at no extra cost.
If you order from outside the european union, we are obligated by law to fill out a customs form including detailed information about the products and prices and attach it outside of your package.

Products

Are the bow ties detachable from the collar? How do they attach?

Our bow ties have a hidden Velcro in the back. They can be removed from the collar or put on again within seconds, even while your furfriend is wearing it. So you can change the style easliy, whenever you and your pet feel like it. 

Are the collars safe for my cat?

Your cat's safety is the most important thing for us! We did a lot of research until we found breakaway buckles that we're completely satisfied with: They open when 1-1,5 kg tensile force is applied and free your kitty safely in tricky situations.

Can you attach a bell to my cat collar?

No, sorry! As many cats are very irritated by the continuous sound, we made the decision to not offer bells as we want to be sure that every kitty is happy with our items. What about one of our cute charms instead, to make your kitties collar even more cute and personal? :)

What kind of buckles are used in the making of your dog collars?


You can either order our dog collars with our standart hardplastic buckle or a high gloss aluminum buckle.

How can I clean my collar? Is it washable?

To make sure that you and your dog enjoy the collar for a long time, we recommend handwash. In case of heavier soiling, it can be washed on the cold gentle cycle. Do not tumble dry.

Your cat collars are only available in one size. Will it fit my cat?

Our cat collars are fully adjustable and fit cats from 2 kg up to 11 kg, which covers most „normal“ sized cats.
We are also able to make you a smaller one especially for your kitten. Simply send us a short message when ordering and let us know that you want it for a kitten.

My cat always looses breakway collars/I want to use my cat's collar with a leash. Are you able to make me one with a non-breakaway buckle?

The safety of our cat customers is our number one priority. Therefore we do not offer non-breakaway collars, sorry!

My cat is allergic to Nylon. Can I use your collars anyway?

Sure! Our collars are made from cotton and are the perfect choice even for sensitive cats.

Others

I have an online shop/brick and mortar store/veterinarian practice and would love to sell your products there. Do you offer wholesale pricing?


Yes, we do! :) Please send us an email at info@sammymerlin.com (if possible, with a little information about your business). We will gladly send you our wholesale terms and catalog and answer all your questions.

Do you have a physical store/show room where I can checkout your products live?

Unfortunately not, but sometimes we sell at local markets/craft fairs. Please check our current dates here: Events